Do you sometimes have delays (in fact, timeouts) in reaching web pages (and your mail and newserver)?

I got Bellsouth DSL a couple months ago, and I’ve had this problem since day one. I’ve had several conversations on the phone with them. Until today, the only response (not including having to go through the whole rigamarole with a clueless tech-support person who had no knowledge other than a checklist and fault-tree chart) was for them to send me a new modem.

Over the past few days (having tried it with various computers, various routers) I’d finally come to the conclusion that their DNS was intermittently FUBAR.

I finally got through to a tech who had at least a dim understanding of TCP/IP (is there anything more infuriating than dealing with a supposed tech-support person who is clearly clueless, and much less knowledgable on the subject than you?) and who I managed to finally convince that it really wasn’t a problem with my OS, or network, but that it was their DNS system, by switching back and forth between their DNS servers and a public one, in which the latter worked, and the former continually flaked out.

He said that he’d pass it on to upper management, but that he couldn’t understand how I was having a problem that had gone unnoticed for so long if it were really a Bellsouth problem.

My hypothesis (which I expostulated to him, and which he reluctantly agreed was plausible):

Many Bellsouth DSL customers have been experiencing this problem for a long time but either:

a) since they’d never known any other DSL or broadband, they just assumed that occasional, or even frequent timeouts in visiting websites was Just The Way It Is, or

b) they got so frustrated in reporting the problem to ignorant first-line techs that they gave up before the issue was properly diagnosed.

He (to my surprise–apparently the company lawyers hadn’t gotten to him yet) agreed that this might actually be the case.

So. Are there other instances of this problem out there, or is it just me?